STUDIO POLICY · 04
Returns Policy
Please contact the studio before sending any item back so the order and return route can be verified.
Last updated · August 30, 2026Start with customer care
Email zhonghaochen66@outlook.com with your PayPal order reference, the item involved, and the reason for your request. Do not send a return without receiving return instructions.
Condition review
Return eligibility depends on the order history, product condition, and the reason for the request. Customer care will confirm the applicable instructions before anything is shipped.
Damaged or incorrect items
If an item arrives damaged or differs from the item ordered, contact customer care promptly and include clear photographs of the parcel and piece so the issue can be reviewed.
Refund handling
Any approved refund is returned through the original PayPal transaction. Processing time after approval may depend on PayPal and the customer’s payment method.